FAQ & Support
If for whatever reason you’d like to have any of your information or records released to a third party, please let your specialist know. Your specialist will then send you an authorization form that you’ll need to fill and sign before your information can be transferred to the point of contact you’ve designated.
Yes, everything you talk about during the session is confidential. The only exceptions to confidentiality are if your specialist believes you are a risk to yourself or others, in which case they’ll ask your permission to contact other professionals involved in your care such as your General Practitioner or a next of kin. This will always be discussed with you first. During your initial session, your psychologist will cover all of these agreements with you to make sure you have informed consent.
We process all our payments using Stripe, a global online payment processor trusted by thousands of businesses across the globe. Stripe exceeds the most stringent security standards. All credit card numbers are encrypted and safely stored in Stripes’ advanced data center. This ensures both the security and integrity of your information. Rest assured, we never store any personal financial information ourselves. We don’t want that liability! Your money is safe here.
Yes, of course! You can create an account using a nickname and alternate email address specifically for your Hakkini utilization. You will have to verify your email though to make sure it is you and not a fake account. You can also choose to do your sessions over audio only.
You absolutely can! All you have to do is create a Hakkini account to be able to view their videos. You’re under no obligation to buy a session by creating an account. Reflecting our sincerity and good will, we provide our registered users with free access to Hakkini Hub - an online educational resource for mental and emotional wellbeing, including both video and written content. Lay back and explore the world of healing opportunities at the tip of your fingers.
Let us explain to you the difference between them and then you can choose which one is a better fit. One of the most important differences between psychologists and coaches is that psychologists (also referred to as therapists) are trained to treat mental illness conditions like anxiety, depression, phobias, PTSD and OCD while coaches don’t. Generally speaking, psychotherapy focuses on the past and on introspection and analysis, with the hope of resolving past issues and creating a happier, more desirable quality of life and relationships. Coaching on the other hand is more focused on setting goals, creating outcomes and managing personal change In other words, the focus in psychotherapy is more on healing from the past, while the focus in coaching is more on getting you to where you wish to be next. That being said, many coaches are able to help you understand how the past contributes to your present, and psychotherapists can help you achieve your future goals Holistic healing is the practice of health and wellness that considers the entire person and all of the internal and external factors affecting them. Holistic healing seeks to maintain or restore balance among (and within) the various dimensions of the individual. Rather than focusing on a specific condition or even an illness, holistic healing addresses all parts of the individual and their life. As such, holistic healing treatments include a range of combinations of remedies. These may include psychotherapy, mindfulness exercises, meditation, physical exercises, physiotherapy, yoga, acupuncture, chiropractic care, massage therapy, art and music therapy, and much more. Ultimately, you might end up trying different modalities - like we did - before you find the one that feels right to you.
We hear you! It can be very confusing. Let us simplify it for you: A psychologist has studied for a minimum of seven years to acquire their first degree of Bachelor’s of Science in Psychology and subsequently a Doctorate in a form of applied Psychology. Psychologists have training in a range of different therapeutic approaches and also in research and evaluation of treatment outcomes. This allows them to take a scientific and informed approach to the treatment of mental disorders and emotional difficulties. Therapists and counsellors have variable training and are often only able to deliver one therapy model per specialist, as opposed to multiple approaches. A psychiatrist is a medically qualified doctor who specializes in the field of psychiatry. This means that a psychiatrist can rule out the physical cause of your difficulties and also order tests and prescribe medication. This is something that only medical doctors can do. Some psychiatrists have also undergone specialist training in psychotherapy which places them in a unique position of being able to understand both the body and the mind, and work flexibly between the prescription of medication and talking therapy. A major difference between clinical and counselling psychologists is their area of focus and the population they work with. While both clinical and counselling psychologists help clients navigate emotional, social and physical stressors, clinical psychologists are trained to operate in cases where psychopathology is concerned. Clinical psychologists hold a master’s degree in clinical psychology, at a minimum, from an accredited university and may have a strong foundation in research. They are also trained in using a variety of psychometric assessments to measure whether psychological difficulties are clinically significant. Counseling psychologists hold a master’s degree in counselling psychology, at a minimum, from an accredited university and may specialize in areas such as marriage and family therapy or grief.
We have created profile videos for each specialist to help you understand more about what they do and how they do it. You can of course do your own research on the entity that issued the certifications to find out more about it. You can also ask your specialist directly once you book a session with them.
As a platform, we don't set session prices. What we work hard to do is bring you a carefully curated collection of specialists from all around the world who offer different rates based on their qualifications and backgrounds. Our goal at Hakkini is to present you with a range of price options to suit every pocket. Everyone should be able to get the support they need.
This depends on the specialist, as Free Discovery Calls vary in format from one expert to the next. Typically, a Free Discovery Call is about both of you getting acquainted with one another. The specialist will want to hear more from you about your challenge to make sure that he/she can help. The specialist will also answer any questions you might have so make sure you are prepared with any questions or concerns that you would like clarity on.
You are not obliged to continue with a specialist who you feel is not the right fit. We recommend you start your experience by purchasing a single session, and only commit to a package once you’ve made sure you’ve found your match. Since packages are usually given at a discounted rate, refunds aren’t offered when you buy packages. Discuss all aspects of your purchase directly with your specialist.
We have a dedicated team at Hakkini whose role is to ensure that every specialist we bring to the platform is highly qualified, fully licensed (where applicable) and in good standing. Specialists who apply are required to provide us with all educational certifications as well as proper licensure documentation. We then engage a 3rd party entity who specializes in verifying their educational certificates and licensing from relevant authorities and institutions around the world.
This might be the trickiest part of the whole thing - but it doesn’t have to be. We’re with you, it’s no walk in the park to face your pain; it is however what many great minds have called the Hero’s Journey. Whoever you choose to work with will help you feel safe and confident enough to open up. It’s their job to create a respectful and supportive environment for you. Our specialists all conform to a code of ethics which obliges them to remain loyal to high professional standards, and to working within their competence. By virtue of their profession, they are committed to upholding essential moral qualities like care, courage, diligence, empathy, fairness, humility, integrity, respect, sincerity and wisdom. These are the safe spaces we want you to have access to, and it’s the reason we’re here. Give yourself the time and space to open up. Remember, it is a marathon and not a sprint.
You are not expected to self-diagnose. The starting point is identifying the area(s) of your life that is bothering you, and choosing the specific challenges you face within these areas. You can also choose your preferences in terms of the specialist's years of experience, nationality, certification curriculum basis and so much more. And if you have done therapy or coaching or healing before and know the exact modality you are after, you can choose that in the advanced search! Don’t worry though - you can choose as many and as few filters as you want, and reset them whenever you need to. Rest assured that our search criteria is designed to make it easier for you to understand what you need, and our custom algorithm will match you with a list of the most suitable specialists to choose from. Once you get a list of most suitable specialists, all you need to do is check their profiles which are carefully curated with all the information you need in addition to individual video content, enabling you to gauge a sense of resonance and chemistry with them. As with everything, you might end up trying a couple of specialists before you find the perfect fit for you.
We designed the dashboard in a way that will enable you to navigate it easily. If you do face a glitch you can’t figure out, feel free to report the exact issue on the right side of this page and we will be more than happy to help. Just give us the details, share your name and chosen language then let us know if you would like us to call you or email you to resolve the issue. Rest assured that we will work hard to resolve whatever issue you might be having.
Easy peasy. Just use the section on the right side of this FAQ page to report whatever issue you are having. Give us the details, share your name and chosen language then let us know if you would like us to call you or email you to resolve the issue. Rest assured that we will work hard to resolve whatever issue you might be having.
It takes a few simple steps. Search Our customized search filter and ranking algorithms will reveal and connect you to the specialists who can best help. Sign up Create an account with your chosen email address. Make it as anonymous as you want with a nickname or whatever you’re comfortable with. Select session(s) Type Once you’ve created an account, you can select the type of session you want: Free Discovery Session (if offered by your specialist of choice) or paid session. Schedule Session Choose the date and time that works for you by clicking the “schedule” button which will display the specialists’ calendar for you. Prepare session Log in to view your upcoming sessions, set reminder notifications, and test your connection. Connect and start your journey At your chosen time, connect and choose to use either video or just audio. Buckle Up! Your session begins.
Yes absolutely! You and your partner can take sessions together and/or separately based on whatever you decide with your specialist.
Our Rescheduling policy enables you to reschedule the session 48 hours or more before the time of the session. We do this because our specialists’ need time to organize their numerous sessions with many clients. Rescheduling less than 48 hours before a session is not possible.
It's simple. On your dashboard, find the session you would like to cancel, click on the “view details” button next to it and you will see the “Reschedule” button which you need to click on. Once you click on it, the specialist calendar will pop up. Choose the date and time that suits you and confirm. Now you are all set!
Select the Reschedule button from your dashboard. You do this by clicking on a specific session, and selecting a change of timing from there. As per our rescheduling policy, just make sure you reschedule 48 hours or more in advance, otherwise we’ll need to hold you to your commitment out of respect for our specialists’ time.
Just your name and email address. You can even create an account using a nickname and alternate email address specifically for your Hakkini utilization in case you're in a more introverted mood. We’ll also need your timezone in order to schedule your sessions with a specialist who may be located in another country than yours. You won’t be able to use the platform without verifying your email address, so make sure you’ve got one you’re comfortable using for the purposes of your sessions with our platform.
Of course. Log into your account. Click on your image, and a drop-down menu will appear. Go to “My Account”, then choose a new name in the field entitled “Name or Nickname”. Don’t forget to click on “Save Changes”. Keep in mind that using numbers or symbols in your nickname increases the probability of it not being already taken.
Absolutely, you can create an account using a nickname and alternate email address specifically for your Hakkini utilization. You will have to verify your email though to make sure it is you and not a fake account. You can also choose to do your sessions over audio only.
Log into your account here. Click on your image, and a drop-down menu will appear. Go to “My Account”, and then click on the “Change Password” tab. Once you change the password, make sure you click on “Save Changes”.
No problem at all. You can reset your password by following the steps below: Click on the "Log In" button then click on “Forgot Password”, enter your email and we will send you an email with a link to recreate your password. Just make sure Hakkini emails don’t go to your junk email. Heads up: The number one reason people have trouble logging back into their Hakkini account is because they misspelled their email address or incorrectly entered their password. Please check for spelling and punctuation, then verify that the email address entered is the same as the one you used to sign up.
Absolutely! We are a web-based, mobile-responsive platform with plans to launch an app soon! You can access Hakkini on your desktop, phone (iPhone & Android) or iPad. Take your therapy, coaching and healing to-go so you have access to your specialist whenever and wherever you need help.
Simple! Go to “Upcoming Sessions” on your Dashboard, click on the “Connect” button next to the session with your specialist, and that will automatically take you to the virtual meeting room.
You’ll find a range of price options to suit every pocket. On Hakkini, we believe that everyone should be able to get the support they need.
We currently don’t facilitate reimbursement forms for our customers nor do we partner with insurance providers.
You pay for each session you book on Hakkini through online payment. We accept Mastercard, Visa and American Express. We don’t yet support Paypal, Apple Pay but we have plans to do so soon!
Yes, indeed. We process all our payments using Stripe, a global online payment processor trusted by thousands of businesses across the globe. Stripe exceeds the most stringent security standards. All credit card numbers are encrypted and safely stored in Stripes’ advanced data center. This ensures both the security and integrity of your information. Rest assured, we never store any personal financial information ourselves. We don’t want that liability! Your money is safe here.
Our cancellation policy enables you to get a refund for the specialist session price if you cancel 48 hours or more before the time of the session. Please note that the refund amount will not include the processing fees charged at check out and that the refund can take anywhere between 10-15 days depending on our payment gateway.
It's simple. On your dashboard, find the session you would like to cancel, click on the “view details” button next to it and then scroll down that page and you will find the “cancel” button which you need to click on.
Our cancellation policy enables you to get a refund for the specialist session price if you cancel 48 hours or more before the time of the session. We do this because our specialists’ need time to organize their numerous sessions with many clients. It’s also best practice. Please note that the refund amount will not include the processing fees charged at check out and that the refund can take anywhere between 10-15 days depending on our payment gateway Canceling less than 48 hours before a session means a refund isn’t possible, and you’ll be charged the full amount.
When facing issues with live video sessions, such us out-of-sync audio/video quality, please try the following steps: ○ Make sure that you have good network and internet connectivity ○ Make sure you’re not connected through a VPN network ○ Restart your phone, computer or tablet ○ Restart your router ○ Reset your phone or tablet's network settings ○ Android devices: ■ From the Home screen, navigate: Settings > Backup and reset ■ Tap reset network settings ■ Tap reset settings ■ If applicable, enter the PIN, password, fingerprint or pattern then tap reset settings again to confirm. ■ A "Network Settings Reset" pop-up should briefly appear ○ iOS devices: ■ Go to Settings > General > Reset > Reset Network Settings ■ This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before If you continue to have issues just use the section on the right side of this FAQ page to report the issue. Choose “Connectivity: Audio/Video” under issue type. Give us the details on the connectivity issue, share your name and chosen language then let us know if you would like us to call you or email you to resolve the issue.
Just use the section on the right side of this FAQ page to report whatever issue you are having. Give us the details, share your name and chosen language then let us know if you would like us to call you or email you to resolve the issue. Rest assured that we will work hard to resolve whatever issue you might be having.
The intention behind reviews is two-part: first, we want to know if we’re getting things right so we can serve you better, strengthening our offerings on both our user and specialist side. This helps us stay ahead of the curve. We won’t take your review personally, but will rather remain accountable because of it. Second, we want you to feel heard and empowered. According to Google Analytics, review options on corporate platforms comprise a significant percentage of referrals for driving traffic to a page. It’s the way business is done in this day and age, and we’re all about staying current.
Well, yes. If done properly. It’s the “properly” part where we roll up our sleeves. An increasing number of accredited scientific studies confirm that online therapy, coaching and healing can be just as effective as face-to-face sessions. At Hakkini, we zoom in with laser focus on the micro details required to provide you with a platform that’ll whisk you into a space that feels just like the real thing. Some find that it’s even more comforting than having to show up in person, as the video and audio format offers a haven of its own. So long as that haven is protected with bulletproof security measures and data encryption. And ours is. Our lifeline depends on that.
Hakkini is right for you if you want to live a better quality of life. If you want to free yourself from beliefs or patterns that have held you back. Whatever blocks your peace of mind and sabotages your hopes and dreams, we are here to help you find the right specialist to get you through it. Hakkini is not right for you if: 1. You have emergency medical needs. In the case of severe and life-threatening symptoms or thoughts, contact an emergency hotline. We have provided a comprehensive list of contacts here. 2. If you feel that you or anyone you know of is in danger. In this case, contact an emergency service near you here. 3. If you have emergency medical needs. If you or anyone you know of is experiencing a medical emergency including but not limited to psychosis, schizophrenia, delusion, and hallucinations, call an emergency service number here. 4. If you are thinking about suicide or if you are considering taking actions that may cause harm to you or to others. In this case, call a helpline here. Hakkini is not intended for the provision of clinical diagnosis requiring in-person evaluation, and you should not use it if you need official documentation or approvals. Hakkini is also not intended for diagnoses requiring medical treatment, and you must disregard any such advice if delivered through this site unbeknownst to administrators. We at Hakkini take your medical health very seriously and urge you to seek clinical in-person advice for such issues. Medical emergencies must be immediately reported to authorities.
The pace of progress and change differs greatly depending on the nature of your challenges and disposition. Some therapeutic approaches are short-term, so you should be able to notice a change within a few sessions. Other approaches are long-term as they address long-standing patterns that developed in early life. Another phrase for this you may often hear is healing the inner child. During the first few sessions, your specialist should be able to give you some guidance about what therapeutic or coaching or healing approach is most suitable for you, and the likely duration of it based on the assessment and evaluation made. As a rough guideline, short term therapy, coaching or healing is anywhere between 6-12 sessions. Medium to longer term therapy, coaching or healing is between six months to a year and is aimed at addressing deeper, underlying vulnerabilities that increase the risk of difficulties resurfacing in the face of adverse life events.
We’re not trying to replace face-to-face therapy/coaching/healing. Many people prefer that format, which is fine. We created Hakkini because we found that a majority of people in the Middle East don’t know where to go to find help, and alarmingly found that the Middle East as a region has the highest rate of unattended emotional and mental health struggles. We’re here to serve that gap. The people we spoke to often wondered: ● Who are the right people to speak to? ● How do I contact them? ● How do I know if they’re any good? ● How can I be sure that they’re trustworthy and legit? ● How can I be sure that everything stays private? ● How am I supposed to fit sessions into my busy life? We want more people to benefit from therapy, coaching and healing so they can overcome their daily challenges in a private and unstigmatized environment. We want people to find legitimate emotional support from the comfort of their own personal spaces, including while on holiday. We want that for ourselves as well.
Hakkini is your portal to safe spaces. We’re a premium online platform here to open your world up to the best mental and emotional support services in the market. As a gateway to wellbeing resources, we pride ourselves on facilitating the elevation of our collective vibe. It’s our passion to raise consciousness in the Middle East, so we work hard to make sure our marketplace platform connects you safely to qualified specialists in the fields of psychology, coaching, holistic and alternative healing. We respect the uniqnueess of everyone’s individual journeys and understand that no two life paths are quite the same. So, we don’t discriminate amongst forms of support & healing, but instead welcome high-quality specialists in varied fields of mental and emotional support. We do this with intention, because we want to match you up with someone who actually gets it. Who gets you. And we do it with gusto, ensuring that your user experience is inspiring, soothing, totally confidential and best of all, a piece of cake to navigate. We know first-hand how hard it is to suffer in silence, too busy keeping up with the demands of daily life to listen closely to that nagging voice inside. We also know too well the stigmas surrounding mental health support in our region, and we’re over it. We at Hakkini want to normalize what is absolutely normal: we all struggle, we all need support and we all deserve connection and a warm embrace. So, we promise to keep it simple. Log on, browse, unwind, and see what you find. We hope you fall in love with yourself through us. We hope you get to know yourself more deeply. We hope the discovery of your truth becomes a place you own with the same sense of relief and empowerment it brings us to bridge you to it. Come as you are and let us hold space for you. To us, the improvement of your wellbeing is our success, and we’ll go the extra mile to be there for you.
Hakkini’s purpose is to help people come home to themselves. We believe that self-actualization is the backbone for healthier relationships with loved ones and the community at large. Wholeness is the embrace of our pain and our joy. It is a space that allows us to be truly human, complex, and ever evolving. At Hakkini, we want to help you give yourself permission to be whole. And from that place of wholeness, you’ll find that you have choices on creating the life you want that is authentic to you. It’s not about perfection, it’s about the process of making progress. We want to walk with you while you grow. Our role is also to support the best wellbeing specialists available by providing them with a robust and nurturing infrastructure that facilitates their healing services for those who want it. Our chosen specialists will share our passion for driving change in our region. Together, we aim to level up our state of being, removing outdated stigmas surrounding mental and emotional health. No more holding back. With us, being real is a way of life.
Stay in touch with your specialist about your responses to therapy, coaching and healing. They understand what you’re going through and will do everything they can to help you through it. Also, set your expectations to experience some levels of discomfort. The point of healing is to get you out of comfort zones that no longer serve you, which is why you experience pain. To release this pain, you need to face it. Your specialist understands this.
We were there too, and we feel with you. It can be daunting... you may even want to run for the hills. And we don’t blame you for it. We hope you stay though because the magic waiting for you is so worth it. When you come to a session with the courage to open up and be vulnerable, and you find embrace in return … that’s where you get the best view.
You get out of it as much as you put in. We are here to support your journey with all we’ve got, but the real work is up to you. Self actualization involves self accountability. Let’s unpack this for a moment because it’s important. Healing isn’t pretty. It can feel downright unnatural. But that’s only because you’re altering years of conditioning. What you might consider ‘organic’ or ‘the way you are’ may actually be patterns you’ve formed to cope with unsafe environments. To transform pain, you need to feel and understand it first. You’ve got to stare truth in the face, have a hard look and then come to a moment of acceptance. No one can do that for you. What we can do though is hold the space for you to do it yourself, and make sure you have all the tools you need to stay the course. You’re essentially here to study yourself, and to open your mind and deepen your heart to the endless choices before you in creating the life you dream of. The life that whispers to only you. This will involve removing blockages, and it takes small steps because anything too drastic too fast isn’t balanced. We invite you to lean in, and when you do we can vouch for one thing: embracing yourself as you are, your hang-ups and your sparkles, is a pleasurable and beautiful experience. It is being at home with your Self.
At Hakkini, we are grounded in the reality that every individual requires a form of mental and emotional support which speaks to their distinct circumstance and personality. You will find a varied range of healing modalities on our platform, ranging from those specialized in psychology, counseling, coaching, holistic and alternative healing. We do however hold high standards for our specialists. With us, you can be sure that you’re gaining access to the best there is in the marketplace. We are a by-application-only platform and undertake a rigorous screening process of all our specialists and their qualifications. Because we’re serious about your emotional wellbeing, we are equally serious about the authenticity of specialists we invite onboard. We’ve gone to great lengths to make sure our platform is not only easy to use, but also enjoyable and comforting. Hakkini is intuitive and above all, strictly private, with certified data protection in place to keep you safe at your most vulnerable. Need a helping hand getting around the platform? We’ve got you covered. Our experienced customer support team is only a click away at any time, here. Not sure if you’re ready to take the deep dive? Not a problem. Take your time and browse our Hakkini Hub, an online resource center of educational material on all things related to mental and emotional health. Dip your toes in first and let Hakkini Hub be a source of comfort while you self-educate on the vast and sometimes overwhelming world of mental and emotional health. Our material is accessible and relatable, and you’ll feel right at home seeing how many others face challenges just like you do.
Once your application is approved, someone from our Specialist Success department will be in touch with you to start the process which will include helping you set up your profile through a series of easy to follow tutorial videos. We will also schedule a time to record your profile videos.
The full Terms and Conditions for Specialists along with the Specialist Guidelines and Code of Conduct will be shared with you after you submit an application here.
You can start the application process by clicking here. Once the application is reviewed and approved, we start the onboarding process and help you set up your profile on Hakkini.
The process involves completing a series of required forms around your education, professional experience. Our team will then verify the submission of this data through primary and secondary sources. If all information is verified and your profile fits our criteria, we will set up a time to meet online where we can answer any questions you might have and we can both decide if we are a good fit for each other.
You will have to submit an application first here. Once you do, a member of our Specialist Success Team will be in touch with you to answer any questions you might have.
Just use the section on the right side of this FAQ page to report whatever issue you are having. Give us the details, share your name and chosen language then let us know if you would like us to call you or email you to resolve the issue. Rest assured that we will work hard to resolve whatever issue you might be having.
Yes, there is a dedicated team that will help you with onboarding, filling up your profile, shooting videos, setting up your calendars and making sure your joining process is smooth. Don’t worry, we get how overwhelming technology can get which is why our main focus is to make sure the platform is easy to use.
Notify the client in a professional manner, and find a way to recommend them to someone else who may be able to help. There’s no shame in ending therapy/coaching/healing relationships, in fact it happens often. We’ll do our best to help you find a way to redirect the client to an alternative treatment option.
All Profiles must include a profile video introducing the Specialist before the Profile goes live. All video and audio content pertaining to the specialist will be created in consultation with Hakkini and in accordance with our brand guidelines. Specialists must liaise with Hakkini for the recording of their profile video. Video content is intended to set you apart from other specialists. It also ensures that you are approached by clients who resonate with your approach. It is also about connecting you with clients who resonate with who you are as a person, what you stand for and care about, what you value, and how you think, emote and create.
You are not obligated to offer a specific number of sessions on a weekly or monthly basis. However, your account will only go live once you set up your calendar and indicate your availability. If your account is inactive and you don't make yourself available for sessions for more than 3 months on the Hakkini platform, we will want to understand why. If you continue to not make yourself available, that will be grounds for us to remove you from the platform.
No, we do not expect exclusivity from you. We will however work hard to earn it by making sure that you only want to be with us on the platform! P.s. if any platform asks you for exclusivity, make sure you ask for a minimum guaranteed revenue per month because that’s the only way exclusivity can be rationalized!